Returns & Exchanges

At perfumesdubai, we want you to be completely satisfied with your luxury fragrance purchase. If you are not happy with your order, we offer a hassle-free return policy for unopened and unused items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal with your order number and reason for return.

• 2.
  Prepare the Package

  Ensure the perfume is in its original, sealed cellophane packaging and securely place it back in the shipping box to prevent damage.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.